MOZA Air 2S Gimbal Stabilizer Professional Kit with iFocusM Motor 3-Axis Stabilizer Smart Micro Handwheel owerful Extensions Max Payload 9.3Lb 20h Running Time Include Softcase

I returned this defective product (the gimbal can't be turned on) on 5/31/23 using Amazon return label.Today's 6/8/23 already the status still shows "product on the way back". The refund won't happen until they receive the product. Problem is I can't talk to anyone about this problem - there's no customer support number I can use. Today's I'll go to UPS store with their return shipping receipt to see if they can help.Why did they sell this defective product after so many complaints about the same problem?

An amazing gimble. I ran it out of the box - no modifications to the settings. I wasn't expecting the best results while recording in a utility vehicle at a construction site. What I got was the best results, beyond what I had hoped for.After an hour or so it gets to be heavy for handheld shots. I attached a monopod where the supplied tripod connects and rested between movements.This is my second gimble. To be fair the first one is about 5 years old. I am really amazed with the build quality, response and ease of use of the MOZA Air 2S Gimbal Stabilizer. At this price I can get two of them!

I purchased this gimbal and after troubleshooting for several hours researching online, realized that the battery was inoperable in the unit without having used it whatsoever. The product arrived completely useless and would not turn on.I returned it for a replacement which then had THE EXACT SAME ISSUE. Save yourself the headache and do not purchase this product. They are selling products that are completely dysfunctional.

This is the first gimbal that I have owned and I was very impressed with it! I will list some pros and cons about this gimbal, but honestly, I was really happy with this buy!Pros:- They sent me a free backpack for the gimbal along with what already comes with it- Excellent customer service- Feels very sturdy- Connected immediately with app (Moza Master)- Is rated for a 20h battery life (have not tested this yet but I am hoping it stays true to this)- Has a great payload compacity- Really great improvements from the Air 2- Packaging was very professional- Comes with great accessoriesCons:- The instructions on setting up the gimbal are very vague and not much support or how-to videos (wish that they had an instructional video)- The battery buttons are confusing. You have to turn on the battery before you turn on the gimbal, kinda a confusing process- The arms are hard to adjust because they get stuck so it is hard to get a precision measurement when balancing the bimble out.- Very little instruction on setting it up- There was a sleep mode that I could not figure out how to turn off and there was nothing in the manual or website about how to fix it. I had to fully charge the gimbal and then it worked. So when you get the gimbal, out of the box, fully charge it.- The focus assistant that you can buy struggles with staying onto the focus ring, still trying to figure this out- Gimbal is a bit heavy so I had to add on handles to get better support, I wish that they had a curved handle like the Zhiyun Crane 3S hasThese were just some things that I wanted to share about my experience, But I really recommend this gimbal! I'm excited to use it in my projects!

Thought I would take a shot on this thing despite the product reviews. This turned out to be a mistake. My product also came broken, after researching, it's just a defective brand. The fact that Amazon is still selling these things is beyond me.Do not buy this garbage.

Not easy to understand how to setup and how it works. After getting through the learning curve you will enjoy this tool. It feels high quality and is very interesting to learn using it. But it is not called easy, it takes some serious watching of a lot of videos to understand.

Fully charged and will not power on. I've read a bunch of people online having this same problem, and those who did manage to get it to turn on say the batteries stop working shortly thereafter. Do not buy