Westinghouse 13500 Peak Watt Tri-Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas, Propane, and Natural Gas Powered

Purchased this generator to use as a whole house backup after having dealt with several recent outages thanks to the oh-so-reliable Texas grid. Got a great price from Amazon and ordered over labor day weekend but was not expecting to see it for at least a month or two due to it being back ordered. Surprisingly I received a shipping notification from Amazon after only about two weeks. While this was great, the delivery company took almost two weeks to deliver and required three resets of the delivery appointment time which was a bit frustrating. Upon delivery the box had some tears and bruises so i wanted to check it out before accepting. The delivery guys were very patient while I opened the box and unpacked enough to determine that the generator was in pristine condition and had suffered no damage during shipment. Documentation is good and assembly to make run was very easy. Since hurricane season is winding down and the unit will hopefully go immediately into storage I used propane to test and do the break-in. The battery was pretty much fully charged and the unit started up on the first try. I am using a 50 amp inlet box and a interlock device on my breaker panel. The unit so far has run the majority of my house without showing any sign of strain or stress. Pending installation of a soft start device i have not tried to run a 3 ton central A/C unit, but with what I have seen so far I believe this generator should be able to handle it without a problem.The generator comes with pretty much every accessory needed. Although it weighs 230 lbs. the wheel kit and handle make it easy to move around. It comes with a propane hose with regulator in addition to a natural gas hose. Everything needed (except fuel obviously) to get this unit running was included in the box! So far I am very pleased with everything about this generator. It looks great, runs great, and comes equipped with every option I think I will ever need.Post testing update: During break-in and further testing I noticed that based on the on-board meter the no-load frequency was running about 63.5 Hz and with about 50% load only dropped to 62.8 Hz. This seems a bit high to me. I have battery back-ups on all of my computer equipment and all of them alarmed and kicked over to battery power whenever the frequency got above 62.9 Hz (The back-ups are all spec'd. at 60 +/- 3 Hz). I contacted Westinghouse support and asked if there was a way to reduce the generator rpm which would reduce the frequency. They advised that there was not a way to reduce the rpm's and furthermore that this unit was not designed to power "sensitive" electronics and that I should upgrade to a unit with lower total harmonic distortion or an inverter generator (both more expensive). I am very disappointed in this resolution. As this unit is advertised to be used as a home emergency back-up generator I think hey should be more upfront about its limitation to power electronics (almost every appliance in a modern household has electronic controls now). Also I cannot believe that they would produce a motor that does not have some way of adjusting rpm which would directly control the output frequency and voltage. While I do still believe that this is a powerful and quality generator, I am not comfortable that I am getting correct information from Customer Service and if I am, I am not sure this is a generator that should be used to power a home without risking damage to appliances.

I'm impressed with my Wgen 10500 portable generator! This unit has exceeded my expectations in terms of power output, reliability, and features.What I love:- High power output: The 10500-watt peak output has no problem handling my home's essential appliances, including my refrigerator, air conditioner, and medical equipment.- Easy to use: The generator's intuitive controls and LCD display make it simple to operate and monitor.- Multiple outlets: The variety of outlets, including 120V and 240V outlets, provide flexibility and convenience.- Durable construction: The generator's rugged design and heavy-duty frame ensure it can withstand harsh environments.Performance:The Wgen 10500 has performed flawlessly during power outages and outdoor events. The generator's stable voltage output and low oil shutdown feature provide peace of mind.Noise level:While the generator is not whisper-quiet, it's relatively quiet compared to other units in its class. The noise level is manageable, especially when used in a well-ventilated area.Overall:I highly recommend the Wgen 10500 portable generator to anyone seeking a powerful and reliable source of electricity. Its features, performance, and durability make it an excellent choice for both emergency power needs and outdoor use.Tips for potential buyers:- Consider your power needs and choose a generator that meets or exceeds your requirements.- Don't forget to factor in the weight and size of the generator when making your decision.- Regular maintenance is crucial to ensure the generator runs smoothly and efficiently.I'm glad I invested in the Wgen 10500!

The generator arrived today, two days ahead of the scheduled delivery date - very impressed. The generator is built well and is very easy to understand and operate even without the User Manual. It started immediately and ran very smoothly and quietly. It wasn't too loud. . We will be using it to power our fifth wheel RV when we are camping. It fits well in the back of our pick up truck or in the back compartment of the RV. After a lot of reading and research on several other brands of generators, we selected this one and we are very happy that we did. We can't wait to use it for camping next weekend. We feel that we got a great value for the purchase price. We highly recommend it to anyone who is considering the purchase of a portable generator.

Having used this generator already at least few times I can confidently comment that so far there's no reason to suggest their would be any issue generally regarding its reliability, power, and convenience, particularly during power outages, as advertised.I can most appreciate its versatility with tri-fuel options (gasoline, propane, natural gas), not to mention its easy assembly, andalso gotta say the remote start option is a pretty nice feature if you ask me.