Brilliant Smart Home Control (Plug-In Panel) — Alexa Built-In & Compatible with Ring, Sonos, Hue, Google Nest, Wemo, SmartThings, Apple HomeKit — In-Wall Touchscreen Control for Lights, Music, & More

We use this in the Kitchen and it is the best Sonos controller for selecting music and changing the volume using the slider control. Also love walking by and seeing our chocolate lab pictures on the display.

Very buggy. Nearly impossible to set up. Completely ignored by Brilliant tech support. Device unusable. Never again!

I've been on the hunt for a reliable smart home hub for some time now, sampling various products along the way. Recently, I decided to test out both the Brilliant system and the Amazon Echo Hub. After some consideration, I chose to stick with the Amazon Echo Hub. The Brilliant system, though sleek and featuring an attractive screen, failed to connect with my Sonos speakers and Lutron lights, making the setup process more challenging than anticipated. Consequently, I opted to return the Brilliant system.

For such an expensive project that has such a large social media marketing presence I was wildly disappointed with the slow and clunky user interface and limited workings of this product. It tried to summarize multiple smart home apps into one thin screen…yes in theory would have been great but it’s slower than your Alexa echo devices or Google home. Save your money. Wait for a better upgrade or watch a 12 year old on YouTube teach you to build one on a raspberry pi. Brilliant tech…hardly.

I was really excited to receive this product. When I received it and open the package, the cord is about 10 feet long. The reason I chose the plug-in model was so I didn’t have to hardwire it into a wall but I can’t really understand where you were supposed to hide this 10 foot cord. I called customer service and they said that you would need to hire a professional to splice the cord, but part of the reason I chose the plug option was so I didn’t have to hire a professional to wire this into a wall. This is so unfortunate and such a faulty design that I can’t fathom how your product team didn’t think through the cord length especially when you show in the photos that the cord between the plug and the product is maybe a half a foot . Unfortunately, I’m going to return this.

It says it supports it but only if it is directly wired. Stupid.

The brilliant Smart Switch is becoming so outdated, it is slow it hasn't received no new support for new integrations in a very long time. I'm only using it as a picture frame. It is very expensive for what it does now just like that Orro smart switch thats no longer selling. I can't not recommend this anymore.I started using Home Assistant and Unifi Protect Doorbell and made this obsolete nowJust wish this had more integrations like Unifi Protect, zigbee, Z-Wave, Matter and better homekit support and also Home Assistant!

“The smart home company has laid off its workforce and is looking for a buyer, but its CEO says devices will continue to operate as expected through this “transition.”. However, the company is maintaining its servers, and existing devices are continuing to operate in customers' homes. Even if a buyer is found, there’s no guarantee they’ll keep the lights on. And if Brilliant’s servers go dark, anyone who has one of these smart switches wired into their walls will lose a significant amount of functionality and then you won’t be able to control cloud-connected devices from the built-in touchscreen, use the company’s smartphone app, add new devices to the system, or create or edit any Scenes you have set up.”